AI is moving quickly—from simple chatbots to agentic AI systems that can take action. In this session, “Agentic AI” will be demystified and brought forth to what it means in 2026: how it differs from chatbots, where it already delivers value, and where it still falls short.

The session will shift from concept to practice through a concrete use case: an AI-assisted crisis management command center for airports designed to reduce the information void during disruptions, help teams coordinate faster, and improve passenger experience.